Shipping policy

Production time

Every order starts with a free digital proof, delivered within 48 hours of receiving your photo. Once you approve your proof and complete payment, production takes 5 business days. Your portrait is printed close to you by our production partners in the US and Europe.

 

Shipping rates and delivery

Free US shipping on orders over $75. US delivery typically arrives within 5 business days after production. International delivery takes 5 to 10 business days depending on destination. Exact rates are shown at checkout.

 

Tracking

You will receive a tracking link by email the moment your order ships. If tracking shows no movement for more than 5 business days, contact us and we will chase it down.

 

Lost or delayed packages

If tracking shows no delivery within 15 business days (US) or 25 business days (international) of shipping, we will reship your order free or refund you in full.

 

Questions

Reach us anytime through the contact page at northstarpaws.store/pages/contact. We respond within one business day.